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Return Policy

How can I return a product that I purchased?

At Fitness Giant we want to make sure that all of our customers are completely satisfied with their purchase as well as the customer service we provide. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a refund or exchange (Books, DVD's, CD's and Software are excluded). Please keep in mind that we do not refund any shipping costs incurred TO and FROM your location which includes our freight costs for shipping an item TO you even if the item was marked "Free Shipping".

Please note that all returned items must be in BRAND NEW condition and packaged in their original carton(s) in order to be accepted. if an item is returned which does not meet these guidelines, it may be subject to refusal. Some returns may also be subject to a 10% restocking fee.

If you have any questions regarding this policy, please contact us at 888-867-1945 or email us at cs@fitnessgiant.com to discuss and so that we can issue a Return Authorization Number.

Of course if you received the wrong item or the item is damaged or defective, there will be no cost to our customers for returns or replacements.
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WHY SHOP WITH US
When you shop with Fitness Giant you'll have access to our unsurpassed customer service, an extensive online selection, the most competitive pricing, expert advice and free shipping on most orders. We also offer the most secure shopping environment where your data and privacy are always protected. Lastly, while we hope you love your purchase, we offer a no hassle easy return or exchange policy if you're not 100% satisfied. We know that you have many choices when it comes to shopping for exercise equipment. We're happy that you've chosen to shop with Fitness Giant!