Free Shipping: At Fitness Giant we offer Free Shipping on most of our items shipped within the continental U.S.!
While we do offer shipping to AK and HI, shipments to these states will usually incur additional freight charges. If additional freight charges are required, we will contact you via phone or email for approval prior to processing the order. You may also contact us for a freight quote prior to placing your order.
Please note that items marked "Free Shipping" are generally not subject to any additional shipping and handling charges with the exception of shipments to AK, HI and certain remote locations within the USA. If additional freight charges are required, we will contact you via phone or email for approval prior to processing the order.
Should you have any questions at all regarding your order or shipping charges, please feel free to contact us at 1-888-867-1945.
How We Ship Your Order: Orders placed with Fitness Giant will be shipped using UPS, FedEx, or USPS. Large items such as home gyms, treadmills and weight sets etc. will be shipped via motor freight trucking companies. Orders arriving by truck are delivered CURBSIDE ONLY. You will need to be present in order to receive and sign for the delivery and to assist with unloading the equipment. If you have any special delivery requests or instructions such as a request for inside delivery, please contact us ahead of time so that we can make the proper arrangements.
APO & FPO Shipments: We generally do not ship to APO and FPO addresses; however some items may be available for shipment to these addresses. Please feel free to email us with your request and we will do our best to fulfill the order.
Receiving Your Order: Prior to accepting any deliveries please examine the cartons for any sign of visible damage. Also be sure that you count the number of cartons you receive and that it matches the shipping documents that you sign. Please be sure to have the driver note any damage or shortages on the delivery receipt before you sign for the items. Please contact us immediately at 1-888-867-1945 if you have any questions or concerns regarding receipt of your delivery.
Tips for making your delivery trouble free:
- Inspect the shipment to make sure that the number of pieces indicated on the receiving paperwork match up with what you are actually receiving.
(a) If the receiving bill says 2 crates, make sure there are 2 crates.
(b) If the receiving bill says 1 crate with 8 bars and 4 boxes on top, make sure that you verify this.
(c) Count them to make sure prior to the carrier leaving
(d) If your order includes 7 ft. Olympic bars, they will always be on top. If you don’t see them, do not sign for them!
- If there is a discrepancy, it must be notated in writing on the delivery receipt
(a)Please note: “Product missing.”
- If you have any doubt about whether something is missing, the shipment appears to be damaged OR has been repacked, make note of it on the
delivery receipt with the comment:
(a) “Verification of products received subject to inspection.”
- If you are personally not present to receive the shipment, please be sure to pass along this information to whomever receives the order.
Sales Tax: Sales tax will be added to all orders shipped within the state of GA.